Cancellation and Refund Policy

At Arogya Millets, we are committed to providing high-quality millet-based products and excellent customer service. Please review our Cancellation and Refund Policy to understand how we handle order changes and refunds.

Order Cancellation

• Before Dispatch:
  Orders can be cancelled within 2 hours of placing them, as long as they have not been packed or dispatched.
  To cancel your order, please email us at info@arogyamillets.com with your order details.
• After Dispatch:
  Once an order has been shipped, it cannot be cancelled. However, you may be eligible for a refund if the product meets the return conditions below.

Refund Policy

We ensure all products are packed with care, but in the unlikely event of receiving a damaged or incorrect item, we’re here to help.

Eligible Refund Cases:

• Product received is damaged or defective
• You received the wrong item
• Product is expired or spoiled at the time of delivery
• Order was cancelled before dispatch and payment was made in advance

Terms & Conditions:

• Refund requests must be submitted within 48 hours of delivery.
• You must share proof of the issue (clear photos or videos).
• Refunds will be processed to your original payment method within 7–10 business days after approval.

Non-Refundable Items

• Used or opened products
• Items without original packaging
• Perishable products beyond 48 hours of delivery

How to Request a Cancellation or Refund

1. Email us at info@arogyamillets.com with your Order ID and details of the issue.
2. Attach any relevant photos or videos (for damaged/defective items).
3. Our customer support team will respond within 24–48 hours to assist you further.

Note: Arogya Millets reserves the right to approve or deny cancellation/refund requests based on the condition of the product and the time of request.